The Net Promoter Score (NPS) is a useful tool for measuring customer satisfaction. But what does this actually mean? Well, it measures how likely a customer is to recommend a company to others, giving an overall picture of customer loyalty. With our NPS score of +50 for 2022, we have once again demonstrated our ability to keep our customers satisfied for the fourth year in a row!
But what we value even more is that our customers see us not only as a company that provides ICT services, but as a partner. And we’re proud of that. It’s fantastic to hear that our customers find NDI’s staff knowledgeable and enjoyable to work with.
At NDI, we strive for transparency and appreciate feedback. We’re always looking for ways to grow and improve ourselves, and it’s great to see that these efforts are rewarded with our customers’ recognition of the quality of our services.